Problem connecting to Nextbase app on smartphone

I am having trouble connecting to the Nextbase app on my phone.

If you are experiencing problem connecting to one of our apps, please take a look at the relevant articles (linked below).

Do you have the correct app installed?

First confirm that you have the correct app installed on your Dash Cam. We have 3 mobile apps in total, MyNextbase Connect, Cam Viewer and  DriveGuard. If you have the wrong app for your model of camera, you won't be able to connect. Take a look at the list of Dash Cam models below to make sure you have the correct app installed.

MyNextbase Connect is compatible with these models:

• 322GW
• 422GW
• 522GW
• 622GW

If you have the correct app installed and are still having issues connecting your Dash Cam to your phone, visit this article for steps to follow to get connected again.

Cam Viewer is compatible with these models:

• 312GW
• 380GW
• 380GWX
• 412GW
• 512GW
• 612GW
• Duo HD 
• Mirror

If you have the correct app installed and are still having issues connecting your Dash Cam to your phone, visit this article for steps to follow to get connected again.

DriveGuard is compatible with:

• 300W

If you have the correct app installed and are still having issues connecting your Dash Cam to your phone, visit this article for steps to follow to get connected again.